The CAM-I Performance Management Framework
How to evaluate and improve organizational performance

PMF Implementation Guidebook

The PMF Implementation Guidebook, in conjunction with the PMF Application Guide^# and PMF Case Study^#, is designed to support a PMF implementation in any organization. It provides guidance on completing each of the implementation steps for the entire CAM-I Performance Management Framework.

The Guidebook in PDF Format contains the following sections of Intellectual Property developed by the CAM-I Performance Management Interest Group:

1. Component Details

• Detailed description of elements required for assessment of each implementation step.

2. Catalogue of Recommended Reading

• Multiple suggested readings for the elements associated with each implementation step.

3. Assessment Forms

• Assessment Forms for each implementation step to be completed by team members of an organization conducting a PMF implementation

^# These publications, with permission from CAM-I, have been edited and published by CPA Canada as the CAM-I  Performance Management Framework Executive Overview and Case Study.

The Consortium for Advanced Management – International (CAM-I)

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No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the copyright owners unless they are sponsors of the program that funded the research.

The goal of this book is to understand the importance of process management in planning and achieving the objectives of the corporation.

The goal of this book is to understand the importance of process management in planning and achieving the objectives of the corporation. The authors are process strategists, implementers and practitioners from various manufacturing and service companies, consulting firms, and universities who wish to share their experiences and insights on the advantages of becoming a process-centered company and on the considerations that should be made in migrating from a functional to a process-focused organization. The book is organized into four sections:

Section 1 - Creates the strategic vision for process management; clarifies the hierarchy and the concept of core process development; provides suggestions for introducing process management within the organization and addresses organizational and behavioral issues; and defines the roles and responsibilities of process owners, controllers and performers.

Section 2 - Provides guidance on migrating from a functionally-focused to a process-focused organization using a 4-step program to assess, develop, implement and embed process management within an organization.

Section 3- Introduces the concepts of sustaining process management through analyzing current and future-state processes in relationship to customers and markets; develops activity and process metrics relating value, time, quality, flexibility and functionality to maintain customer focus; and provides guidance for using continuous process improvement in strategic, tactical and operational planning and performance.

Section 4 - Conclusions and summary. The book is intended for business publication readers with emphasis on companies of all sizes that are exploring, planning and implementing process management in their organizations. The Road To Excellence applies both to service and manufacturing firms and target readers should be CEOs, COOs, CFOs, Support Function Leaders, General Managers and Managers throughout a firm.