The goal of this book is to understand the importance of process management in planning and achieving the objectives of the corporation.
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Authors: The CAM-I Process Management Interest Group
Revised and Edited by Dennis Daly and Tom Freeman
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The goal of this book is to understand the importance of process management in planning and achieving the objectives of the corporation. The authors are process strategists, implementers and practitioners from various manufacturing and service companies, consulting firms, and universities who wish to share their experiences and insights on the advantages of becoming a process-centered company and on the considerations that should be made in migrating from a functional to a process-focused organization. The book is organized into four sections:
Section 1 - Creates the strategic vision for process management; clarifies the hierarchy and the concept of core process development; provides suggestions for introducing process management within the organization and addresses organizational and behavioral issues; and defines the roles and responsibilities of process owners, controllers and performers.
Section 2 - Provides guidance on migrating from a functionally-focused to a process-focused organization using a 4-step program to assess, develop, implement and embed process management within an organization.
Section 3- Introduces the concepts of sustaining process management through analyzing current and future-state processes in relationship to customers and markets; develops activity and process metrics relating value, time, quality, flexibility and functionality to maintain customer focus; and provides guidance for using continuous process improvement in strategic, tactical and operational planning and performance.
Section 4 - Conclusions and summary. The book is intended for business publication readers with emphasis on companies of all sizes that are exploring, planning and implementing process management in their organizations. The Road To Excellence applies both to service and manufacturing firms and target readers should be CEOs, COOs, CFOs, Support Function Leaders, General Managers and Managers throughout a firm.